Returns and Exchanges

7 articles for Returns and Exchanges

Can I return an order that I received that I am not satisfied with?

Yes. If you are not completely satisfied with your purchase, you may request a return within 60 days of the date of purchase from Thorne.  All approved returns are subject to a 25% restocking fee.  

For assistance, contact Thorne Customer Service at 800-228-1966, Monday to Friday, 8 a.m. to 8 p.m. ET. 

I bought one of your products, and I am not satisfied with it, but my doctor won't take it back because it has been opened.

Please call our Customer Service Department at 800-228-1966, and we will do our best to accommodate your situation.

What is Thorne’s 60-Day Satisfaction Guarantee?

If you’re not satisfied for any reason with a Thorne product you purchased from one of our authorized resellers, simply return it to the place of purchase for your money back, a store credit, or a replacement product. If for any reason you are not satisfied with a Thorne® product you purchased from our website or from one of our authorized sellers within the United States, and you are not able to reach a satisfactory resolution with the seller, you may call our Customer Service Department at 800.228.1966 to request a refund or a product credit for a purchase from Thorne. You must submit your request within sixty (60) days of the date of purchase. For more information see www.thorne.com/60-day-satisfaction-guarantee

Can I return or exchange a Thorne product that is past its expiration date?

In general, Thorne does not refund or exchange product that is past its expiration date; however, if you have a professional wholesale account with us, please contact Thorne's Customer Service Department for further information. 

I am a health-care practitioner and one of my patients returned one of your products. Can I receive a credit for this product?

Yes. Thorne will accept a product return or exchange from one of your patients. The best way to do this is to contact Thorne while the patient is in your office so we can obtain the information we need about why the product was returned.

How do I return or exchange a product?

To return or exchange a product that you purchased from Thorne or from a health-care practitioner, please call our Customer Service Department at 800-228-1966 or email support@thorne.com to receive specific instructions on returns and exchanges.

Can I return a product that I purchased and shipped internationally?

Thorne currently does not accept returns on internationally shipped products. All international product sales are final.